The Information We Collect
The types of personal information that we collect from you will depend on the circumstances of collection and on the type of product or service you request from us. When collecting personal information from you, we specifically describe what information is required in order to provide you with the product or service you have requested. Such personal information may include details such as your name, phone number, email address, PayPal email account identifier, bank account details, credit/debit card number and expiry date and billing address.
How We Collect Information
The Company may collect personal information from you when you:
(a) become a member of the website or set up an account with us;
(b) request or purchase goods or services from us;
(c) participate in a survey, contest, or sweepstakes;
(d) contact us by any method, such as telephone, email, post, facsimile or in person;
(e) provide your details at trade conferences;
(f) publicly provide your information on your website.
As well as collecting information directly from you, there may be occasions when we collect information about you from a third party. For example, we may collect information from a third party:
(g) you have authorised to purchase or request goods or services on your behalf;
(h) who has collected your information and disclosed it to us so that we may issue you with goods or services on behalf of the third party;
(i) who is one of our service providers who collects information on our behalf; and
(j) who is one of the market research companies contracted by us to obtain information so that we may improve and market our products and services.
When using the website and/or requesting goods or services from us you must provide the requested information or if you do not provide the requested information we may not be able to complete your requests or orders and you may not be able to access all areas of the website.
Cookies and Other Technologies
If you want to disable cookies and please execute the appropriate actions in your browser security settings. Please note that certain features of the website will not be available once cookies are disabled.
As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp and clickstream data.
We use this information to understand and analyse trends, to administer the site, to learn about user behaviour on the site and to gather demographic information about our user base as a whole. The Company may use this information in our marketing and advertising services.
In some of our email messages, we use a “click-through URL” linked to content on the website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
Use of Your Personal Information
Information collected by the Company may be used for the following purposes:
(a) to register your account with us and/or register you as a member of the website;
(b) to process your requests for goods or services;
(c) to notify you of changes to our goods or services;
(d) to send email notifications for special promotions or offers conducted by us, our suppliers or distributors;
(e) to conduct marketing activities and to conduct market research;
(f) to respond to your questions or suggestions; or
(g) to improve the quality of our goods or service and the quality of your visit to the website.
Disclosing Personal Information
We do not sell or rent your personal information to any other company, organisation or person.
We may disclose your personal information to:
(a) third parties that provide services to, or functions on behalf of, the Company. For example, our contractors to whom we contract out certain services, market research contractors and data processing companies for the purpose for which the information was collected or for related purposes, for example to complete a transaction on your behalf or provide you with a service that you requested;
(b) related companies in the Company group where necessary to fulfil our purposes;
(c) debt-collection or credit reporting agencies to assist with obtaining payment from creditors;
(d) information technology service providers responsible for our communication networks, software and system development and maintenance;
(e) resellers where you have requested information on a product or service.
In these situations, we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.
In addition, we will not disclose your personal information without your consent unless the disclosure is:
(a) necessary to prevent a threat to life or health;
(b) necessary to protect the personal safety of users of this website or the public;
(c) authorised or required by law;
(d) necessary as the Company has reason to suspect that unlawful activity has been, is being or may be engaged in; or
(e) necessary to enforce the law or necessary to investigate a suspected unlawful activity.
Transfer of Information Overseas
(a) overseas offices of the Company;
(b) data processors; and
(c) information technology and business process service providers.
In many cases the transfer will be necessary.
We will only transfer your personal information to people or organizations in foreign countries if:
(b) you consent to the transfer;
(c) the transfer is necessary for the performance of our contract with you or for the implementation of pre-contractual measures taken in response to a request by you or for the performance of a contract with a third party which is concluded in your interests; or
(d) as otherwise permitted by the National Privacy Principles.
By using this website, opening an account with us and/or requesting or purchasing goods or services you give your consent to this transfer of your personal information.
Access and Correction of Your Information
We will, on request, provide you with access to the information we hold about you, unless there is an exception which applies under the National Privacy Principles, including for the purpose of correcting or updating that information.
We may recover from you our reasonable costs of supplying you with access to this information.
Your request to provide access to this information will be dealt with in a reasonable time.
If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the National Privacy Principles.
Keeping Your Personal Information Up To Date
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it.
If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
Change to this Privacy Statement
Telephone: +61 (0)2 +61 2 8916-6443
PO Box 7301
Brookvale, NSW 2100