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Measuring Churn Rates and Actioning the Results

There is much talk about how to calculate churn, how to reduce it, and how bad it is. But let's look at how we can actually manage it, and what actions we can take given certain metrics. What to do if your Customer Churn Rate is… Low Churn Rate While your churn rate may seem low, and great if it is, it is still important to ensure that the numbers ...
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